personal
-
Some More Hands on Support
I am speaking about engineering – support collaboration this week at The Lead Developer conference. If the topic interests you and you wanna dig in further, here are a few handy links. (at Clubhouse) Eyes Wide Widened: My ‘Evolving View’ of Developers on Support (at FullStory) How to avoid empathy fatigue on your support team (at…
-
My SupConf NYC Experience – Part II
You can read Part I of my SupConf NYC experience here …………. So after months of preparation and practice, SupConf arrived! The day before the conference, we had a speakers and organizers dinner at the venue so we could familiarize ourselves with the space and also get to know each other. Aside from getting to…
-
How I Moved My Medium Over to WordPress.com
Richard Pryor in the brilliant film, Moving. I recently decided to part ways with Blogger and Medium. Blogger has been good to me for many years but it is clearly an un/under-maintained product that I would not be surprised to see shut down any day now. Similarly, while I like some of Medium’s tools, the closed…
-
My SupConf Experience – Part I
I joined the Support Driven community last year after searching around for groups and newsletters catering to people working in tech support. In the time since I initially signed up, the amazing newsletter and Slack group have come to be an invaluable part of my life and professional development. When I am confused or need…
-
An Ode to The Mall or Towards A Customer Experience for Humans
My name is Camille and I am the world’s most reluctant online shopper. I am a working wife and mom and time to shop can run short, so I Amazon when I must… and I must much of the time. However, whenever I find myself with more than a few minutes on my hands, I…
-
How I Made Twitter Manageable (For Me)
So towards the beginning of this year, a colleague of mine walked into the office and announced that he’d quit both Facebook and Twitter. The decision immediately struck me as drastic, but as time moved on I too became increasingly irritated with looking at the unsolicited family photos and reading the asinine political opinions of…
Camille E. Acey 