Tag: customer experience
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The Three Ds of Product Drops
Ask any CS leader or practitioner in software about releases and you will probably get an eye roll or a groan. The history of software development is littered with new feature and products that launched at random times without supporting teams being enabled…or even informed ! In order to drive more alignment with Product a…
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My SupConf NYC Experience – Part II
You can read Part I of my SupConf NYC experience here …………. So after months of preparation and practice, SupConf arrived! The day before the conference, we had a speakers and organizers dinner at the venue so we could familiarize ourselves with the space and also get to know each other. Aside from getting to…
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An Ode to The Mall or Towards A Customer Experience for Humans
My name is Camille and I am the world’s most reluctant online shopper. I am a working wife and mom and time to shop can run short, so I Amazon when I must… and I must much of the time. However, whenever I find myself with more than a few minutes on my hands, I…
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So We Quit Blue Apron (Again)
Image from here My journey with Blue Apron started like that of so many other people: with a free box of food from friends. We liked it immediately for many reasons: The recipes were creative and introduced us to techniques and dishes we’d never prepared before. The ingredients were very fresh and interesting. While we live in a…
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More Will Be Revealed OR Thoughts On Engaging the Less-Engaging Customer
More Will Be Revealed OR Thoughts On Engaging the Less-Engaging Customer From this XKCD comic I recently received a very blunt and critical email from a customer. He was unhappy about a marketing email we sent out and critical of the company in general. Now, as Customer Success Lead, I work at the intersection of customer…
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Everybody Has One: Dealing With User Feedback
(originally posted on my Blogger blog) “A mystic isn’t a special kind of person. Every person is a special kind of mystic.” — Brother David Stendl-Rast Look at you. You magnificent thing. You are not just the sum of ears and nose and skin and bones and teeth…. You are an inspired being…at least on your best days.…
Camille E. Acey 