Someone recently reached out to me with the following query and I thought it would make good blog fodder since I haven’t blogged in ages.
Their Question:
I’m currently in the throes of planning for 2022 and I’ve hit a few roadblocks on items I haven’t had to do before: 1- Hiring people, but not having enough applicants to the role (seems to be a widespread issue though) 2- Thinking ahead to what infrastructure I need to have in place to grow from 5 >10 >15 >20 over the next year
Plan to do skip levels at least once quarterly so the people that report to your directs can give you the view from where they are sitting. It really helps with overall team cohesion — especially as you start to manage managers — and it gives people a view of what is coming down the pipe from senior leadership and/or the board or investors.
Keep in mind that you still need time to manage up to leadership. So delegate, delegate, delegate so you have time to carry out all the random little tasks that will pop up outta nowhere (because Tha Leaders always come into your DMs with that stuff!)
The other thing I didn’t mention that comes to mind now is this:
Take breaks and time off! If your company has unlimited vacation, really just treat yourself to days off randomly when you need them or even before you really need them. You will hopefully come back better off for it. And if you’ve delegated like I told you too, you won’t come back to a mountain of work.
Well, I have reached the point in my career where people reach out to me rather frequently to “pick my brain” about various things, particularly business or product ideas. After griping about this a bit on LinkedIn, I got brilliant pieces of wisdom from two brilliant people in particular (Liz Fong-Jones and Nikki Yeager):
Liz shared that she schedules a set amount of time per week for brain pickers so that she doesn’t give away more than she can manage.
Nikki shared this great blog post which has some great ideas for how to deflect meetings and/or filter out people who aren’t focused.
I have decided that I will try to cap brain picking at 5 hours a month and I will use this blogpost to track how it goes this year. Wish me luck!
Questions
What counts as brain picking? Any stranger or person I don’t know very well reaching out to ask me for my opinion or input on an idea. It can also include friends or family if the primary purpose of wanting to chat is to get my opinion or input on an idea. It does not include work people, because I am obliged by money to let them pick my brain.
Will you share details about the content of the brain picking sessions here? Unless the person explicitly requests that I do, no I will just share the date and time expended.
Why five hours? It is a totally arbitrary number.
Can I pick your brain? Maaaybe… First answer the following: [ ] Do you have specific questions? [ ] Do you know what your specific questions are? [ ] Is it less than 3 questions? [ ] Do my answers need to be delivered synchronously? If your answers to everything above was YES, contact me and we’ll see.
I recently started a new job where I am working from home with a team spread across Europe and the US. Some of the team is working from home because they always do, others are working from home due to the pandemic, but yet others are actually working as per normal from our company’s headquarters.
With a team spread across so many geos as well as work configurations, I prefer the term geographically-distributed to remote, since that better describes what we are. And while we definitely use the typical collaboration tools (e.g. Slack, Zoom) to connect us, there are a few others I also really like when working this way.
Clubhouse
Clubhouse is a great project management tool in the sweet spot between Jira and Trello. (Full disclosure: I used to work at Clubhouse and am still a shareholder. But, seriously, if I didn’t love it, I wouldn’t mention it. ) When my company was mostly just team members colocated at the HQ, they would track their tasks on a physical whiteboard. In fact when I started here a few weeks ago, I remember someone in the office taking a picture of the board and dropping it into a Slack channel so those working from home could see it. However, with all this uncertainty and people working in and out of offices, that simply can’t do anymore.
So several teams have been using GitHub Issues, while my team and several others have started using Clubhouse. I have introduced Clubhouse at every startup I’ve worked at since I left Clubhouse and it has been a hit with the teams. We can communicate in the comments and threads, create filtered views for specific teams or efforts, and the ability to have cross-team views and higher levels of abstraction beyond tasks is such a win.
My favorite thing, however, is the daily summary notification email.
The Clubhouse Daily Summary (beautifully redacted by me)
At a glance, I can see everything that got touched, created, completed. It is nice to wake up every morning and get a full situation report. The more people in the company are using it, the clearer that image becomes. It is a great time saver.
Clubhouse also has a handy app and a great Slack integration.
With a team this spread out, a lot of important things can happen long before some teammates even wake up. In order to keep people on the same page since we aren’t all in the same timezone, we use this handy Slack app.
With two simple questions (that the Geekbot is programmed to ask at the *end* of the person’s workday), we can share a lot of details and easily pass the baton” from east to west without having to do a boring daily standup either late or night or before we’ve gotten out of our jammies!
Loom
Long before the pandemic, I shared my hesitation about working from home (click to read if you missed that one). One of the things I most miss about working together with people in a colocated office (aside from free lunches, coffees, and team singalongs LOL) is being able to just look over someone’s shoulder at their screen as they explained something to you.
In order to approximate this, I’ve been using Loom a lot. It is an easy way to show someone something without being in the same place or having to set up a Zoom call. Because we all surely have extreme Zoom fatigue. When you wanna try and avoid a Zoom, try a Loom!
A few years ago when I was at Clubhouse I blogged about our process of becoming a geographically distributed team. In that case, the first stumblings towards global domination were not made to acquire talent but rather in an attempt to retain talent vital to our team (talent = people we really loved working with and didn’t wanna lose!). In that article, I outlined some of the ways we tried to bridge the gap and some of the things that were still just tough.
Since moving to Nylas and serving on the top-notch leadership team here, I’ve been even more privy to some of the business-side challenges of having a team where people are working from all over the place. SO I thought I’d pull together a quick blogpost of my learnings.
Things to Consider Before Opening Up Satellite Offices or Having Remote Teammates
People In Other Places Are Often In Other Timezones Too
I know it sounds obvious, but it needs to be stated. If you employ someone somewhere else, their day may overlap with yours a lot, a little, or not at all. You need to think about how that’s going to affect everyone’s ability to get things done. If your SF-based team is making most of your decisions synchronously in meetings or Slack, how will that affect your support folks in Berlin, your UX designer in Medellin, or your developer in New Zealand? Will they have to work odd hours just to keep up with HQ or can you start relying more on async tools?
When working across large distances across the globe, it is important to establish a baseline in every area for when they should be online and working and when they should stop and go live their lives. While you might sometimes need a teammate to work before or after their formal working hours, it is useful to know, clearly define in the calendar, and respect those agreed-upon working hours.
If you’re going to be working across significant time differences, I recommend trying to move meetings to times that work better for people and leaning more heavily on tools like Clubhouse and email that allow people to communicate on a more humane timeline.
Flights and Hotels Are Expensive
Cohesion across teams does require some amount of time spent together in fleshspace. Getting people together often means flights, hotels, and expensed meals. Just make sure you have the money for this — and that you earmark it especially for those purposes.
A/V Is An Investment…Good A/V Even More So
I am of the opinion that videochat software is painfully immature and being relied on too heavily for important communication. I use videochat every single working day and it is very much in the “can you hear me now?” phase. This is unfortunate because around the world in so many contexts people rely on it to make crucial decisions (read how Skype Trial has tragically become the norm for US immigration court).
Despite videoconferencing’s weakness as a replacement for “the real thing”, it is what we got. So doubling down to make it work is important. Headphones, good mics, fast wifi, and good webcams can cut down the distance between co-workers and enable you to have vital conversations with less muffle, crackle, and static.
When these all fail you — as they inevitably will — try to keep your teammate’s phone number nearby and just call them on the phone. I’ve had so many hours wasted fighting with videochat. Don’t let that be you and your team.
Employing People In Other States and Countries Can Be Costly and Time-Consuming
Different states and countries have different employment regimes. If you intend to employ people there, you will need to be in compliance with those requirements. HR companies like Gusto can likely help you with red tape, but it will still require some time and money to make sure you are following the rules of (and engaging the insurance market of!) the state or country where your fantastic new potential teammate lives.
Benefits Can Be Lopsided
If your company offers special perks to people in the office, you’ll need to carefully consider which of those you can/want to extend to people working from home or a satellite office. Things like free lunches and free office massages or whatever are often there to entice people to come in to the office and stay there. They tend not to be as feasible to make available to people who are working from home.
It is important to think about offering a benefits regime that doesn’t cause lopsidedness or ill-will when your HQ folks and your remote folks compare their cards.
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None of this is intended to discourage you from doing what you need to do to attract and retain great people for your company. The last 10 years of my career have been spent working in organizations and teams that span state and national borders, and I’ve rarely had to rule someone out because of their location.
Remote workers do work; geographically-distributed teams can and do work—even on a small scale. They just work best when you go in with your eyes open to the challenges.
You know the drill. Before the month is out, I just want to take a moment to give thanks for a few things that have been giving me (sorely-needed) life this month.
1) Drake’s “Nice for What?”
I’ve been having a tough month and this song and video came right on time. As the saying goes, well-behaved women seldom make history, folks.
2) BBCAmerica’s Killing Eve
I have had a big crush on Sandra Oh ever since I saw her in the 1995 short film Preywith (the also swoon-worthy) Adam Beach. I unfortunately didn’t really dig Grey’s Anatomy so I was waiting for her next thing and am excited to be able to watch her as the lead every week in BBC America’s fantastic new crime thriller Killing Eve. Creator Phoebe Waller-Bridge (who is also the star and writer of the excellent Fleabag on Amazon Prime) is genius and the villain played by Jodie Comer is creepy and brilliant. Three cheers for a thoroughly female-driven thriller!
3) Autonomy Institute’s “Keynes, Foucault and the ‘Disciplinary Complex’: a Contribution to the Analysis of Work”
The Autonomy Institute is devoted to rigorous study of work. I am a big fan of everything they are doing to question the meaning of work and beginning to envision a post-work world. This article delves deep into work’s role as a means of creating and enforcing social order. I encourage you to read it and then peruse the rest of their site as they are putting out a lot of great scholarship and commentary.
Over the past few years, I’ve played host or guest in startup offices here in New York City surely a hundred times or more. In that time I’ve begun to notice some bothersome patterns that I thought I’d share with you along with suggestions of best practices in startup office meeting space design.
The lights are on but….
The latest in startup hospitality seems to be to let people emerge from the elevators and have absolutely no one great them. The guest stands there awkwardly scanning the walls and listening for some sound of life until they catch the eye of whatever (usually female) employee is nearest to entrance and that person sets forth the chain reaction that connects host to guest.
In the absence of this interaction, the guest is prompted to type in their information into an iPad, take a seat, and wait eagerly for the footsteps of someone who will come and retrieve them.
People, can we stop the madness?!
Offices have receptionists because there is warmth and kindness in being received. Trust me, I have worked as a receptionist. It is not a great job, but humans welcoming and directing other humans is the right way to treat people. If you don’t want to have someone’s sole job be receptionist at your company, then making it a rotating duty amongst the team, but someone must be there to great and direct guests so:
Tip #1: Hire/be a receptionist.
Catch a signal
The first thing I usually need when I get to a new office is access to their wi-fi. Unfortunately, this is almost always the one thing the host never has. I’ve seen people run clear around their office trying to hunt down the password. Time is wasted, silliness ensues.
Tip #2: Just post the wi-fi password prominently in every meeting space.
Tour de l’office
From confusing directions to elaborate lock, key, passcode systems, so many things have stood between me and getting into the bathroom when I am in a new office. Again, time is wasted and awkwardness ensues as I wind my way around people’s desks to get to the facilities. This is a toughie since this is likely one of the things that is hardest to control, but whenever possible…
Tip #3 Minimize the distance between the bathroom and the meeting room(s).
Can you hear/see me now?
How much time have we all spent trying to get our screens mirrored or locating the right dongle for the office television. I’ve often had hosts ask me to send along my login or presentation so they could just present from their laptops which had already undergone to elaborate configuration to work with the company’s A/V setup. Then of course, everything falls over when we add the confusing, laggy, and altogether bugginess of video conferences. While so much is still so wonky with modern, digital meetings, there is still a little within our control.
Tip #4 Leave clear A/V instructions and keep all necessary cables and adapters in every meeting room.
So those are the top 4 things that drive me up the wall in startup offices. What about you?
I’ll be honest: I don’t love my job and I don’t think I’ve ever truly loved any job I’ve ever had since I began my working life in earnest. Don’t get me wrong. I’ve had several lovely work environments in beautiful offices with truly fantastic co-workers — many of whom I still count as my closest friends — but I’d still not call that loving my job.
No, I’ve had jobs from unbearable to perfectly survivable, and the older I get, the more I realize that here in late-stage capitalism, a job I love is not the goal, –being able to put time and money and resources into things I want to see flourish is. I don’t do what I love, I fund what I love.
By this I mean, I am a donor of my money and time and skills. I currently do unpaid work for at least five different groups and give money and/or advice to dozens more. I don’t work on the front lines of any efforts to cure the sick or free the encaged or smash the empire, but I do my best to give to groups that do. And I’m finally coming around to realizing that funds and funders matter.
I recently facilitated a dinner event attended by people from both the commercial and nonprofit spaces, and I noted a distinct snootiness towards people who hadn’t committed their lives to radical struggle defined as working in a cooperative or a foundation-funded NGO. I’ve encountered this sensibility throughout my journey as an independent activist/organizer and it’s lame and wrong. The “revolution” will no more be funded by large non-profit donors than it will by Silicon Valley venture capitalists.
The truth is that the struggle has and will always require a diversity of tactics, as well as a diversity of funding and energy sources. The more we radicals understand and accept that, the easier it will be to start building cultures and structures of support that help us better share responsibilities and promote self/mutual care.
Activist guilt, that feeling that you constantly should be doing more for the movement, is real. Survivor/thriver guilt is real, but so is activist/organizer burnout and illness. If we embrace a model of funding what we love rather than doing what we love to death, we just might move our lives and efforts into balance, and begin modelling that new world we seek.
“Technology has played a major role in eliminating the domestic drudgery that for centuries culturally stupefied women and reduced them to mere servants of men…” –Murray Bookchin, The Next Revolution
Like many tech startup workers, one of my work benefits is the ability to work remotely from home or elsewhere. In my case, this came as a result of my team gradually becoming geographically-distributed while still maintaining just one office.
Nearly half of my teammates work exclusively from home/remote. However, I am based where the company is headquartered, and, as such, I am expected to work primarily from the company’s office. This is not a huge problem for me, except for some days when I am either traveling, have personal or family tasks, or those days when there are major issues with NYC’s illustrious public transportation system. In those cases, it is helpful to be able to work from home or wherever I am currently staying. Unfortunately, that is never without its own complications.
First, the good.
The Benefits of Working From Home As A Working Mother/Wife
No commute
Working from home means I don’t have to go crazy with the minutiae of femme gender performance (what to wear, how to do my hair, making sure I have a full face of makeup), rush to drop off my kid, and then race to the train. Cutting the commute often also means…
Better Self-Care
While I can’t stay in PJs all day since I still have to leave the house to drop off my kid, I usually get a better breakfast and can get to the gym if I have those two hours of commute time in the bank. As a working mother and wife, any extra minutes to myself are a total gift. I am also sometimes able to schedule local appointments on those days or even just grab a quick coffee with a neighbor.
Starting the “Second Shift” Early
As described in Arlie Hochschild’s seminal book of the same name, the “second shift” describes the additional unwaged work many women are expected to do both before and after their waged work day. This shift includes childcare, cooking, cleaning, and responsibilities to/with extended family/community. While my husband is extremely helpful, I am still very much expected to be the “captain” of our domestic sphere. When I work from the office, I have to do this shift outside of work hours, but when I work from home I can sometimes squeeze a bit of it in. A load of laundry can go down at 9am instead of 7pm and dinner can get started hours before stomachs start grumbling.
While I’d love not to have to do this stuff at all, since it is on my plate, it can be handy to to use some of the daytime hours to try and tackle it.
The Downsides of Working from Home as a Working Mother/Wife
Missing Important Work Conversations/Opportunities
Everyone I know who works remote for a company that actually has an office tells me they inevitably miss out on the hallway banter, and I know that when I work from home — despite having a distributed team — there are many discussions that I don’t overhear and decisions that I hear about much later on because I was out of sight and out of mind. The more I can be in the office, the more I can keep an ear out for how I can be an advocate for myself, my team, and our customers.
The fact also remains that at many companies, leadership opportunities are not extended to people who work remote. I was promoted last year and I think without the day in/day out interactions with my boss, it would have been much harder to demonstrate my value. I put in the fleshspace face time, and he saw me putting in the work day in and day out.
Although I must admit that I don’t talk to my co-workers that much whether in the office or when working from home, there is always something to potentially be gained from quick water cooler conversation or post-lunch banter. The people I work with are very different from me and talking to them can give me new perspectives on our work and the world. I don’t get any of that when I am not in the office and people also don’t get any of that from me. While I have expressed my exasperation with “diversity in tech”, I will say that if we are going to push for diverse teams but everyone is working remote, then it seems the value of said diversity is greatly diminished.
Also, while I have no plans to stop the presses and take up the picket at my current place of employment, I do wonder about the future of unions with an increasingly stratified work force. Unlike the 40 hour work week or disability, remote work wasn’t granted after long-fought struggle, and that makes me suspicious. I can’t help but believe that this whole business of letting people enjoy the “freedom” of working from home is undoubtedly geared towards further alienating workers not just from their labor but from each other.
Expanded Second Shift
As outlined above, second shift work does often happen when I work from home. When I work from the office, I always go out and pick up lunch — sometimes even a coffee. When I work from home, I have to take time out to prepare my own lunch which is always a slippery slope into doing several other tasks in the kitchen and sometimes throughout the house.
Being at home means I have more time to run my eyes over everything that needs taking care of throughout my house, which inevitably leads to something needing to be wiped up or swept away or vacuumed. I, of course, can’t be doing that mess if I am not in the house.
Longer Work Day (if I am not careful)
The lines between home and work are blurred when I work from home. Whereas in the office I see my peers packing up and signaling quitting time, at home I can carry on working until well into dinner if I am not careful or if I let Second Shift cut into First Shift and then feel the need to “work off my debt”. This means that my goal of taking positive advantage of the two hours of commute time often goes unrealized.
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All in all, I am glad that I have the ability to work from outside of the office when I need/wish to, but as a black working mother and wife, I am not a remote work enthusiast. While the freedom of the nomad life might be wonderful for a great many, the opportunity to be temporarily freed from the domestic sphere and also possibly increase my opportunities for career success seem to outweigh the joys of working in pajama bottoms.
In the beginning, there was the pure, innocent love of the craft. Hands on a motherboard, fingers on a keyboard, you marveled at your budding power of creation. Your ability to conjure something that seemingly wasn’t there before.
Then the harder part, earning your stripes, whether it was enrolling in formal education or joining an open source project. You felt uneasy, but maybe that was just nerves or imposter syndrome. It’d shake off in time, you thought, surely you’d grow more confident.
So you moved onwards into the hallowed halls of the tech industry — the Googles, the Apples, the Ubers, and the nameless-but-hopeful upstarts. And that uneasiness couldn’t shake. In fact, it oftentimes got worse. Bad Things happened. You tried to talk to your coworkers about it, but most shook their heads and laughed it off.
You tried to talk to HR about it and they transferred you to another side of the compound. You thought to yourself maybe something *was* truly wrong with you.But then you looked down at your hands, those same magical hands that found pure joy in the craft and then you looked up at your screen. There you saw a dreary spreadsheet or code for some pointless widget or the interface for yet. another. food. delivery. app.
It’s not you that changed; your magic did not fade. Our magic has not faded. We all still have immense power and capacity to harness our time and creativity to bring about solutions for the world’s ills and also enchant our own lives.
So the question is: why don’t we feel it? What is it we are doing that so disenchants us and who/what are we doing it for? What and whose vision are we servicing?
At this point we can’t talk about the Bad Things that go on in this industry as mere isolated events. How many women and people of color and others have whistle blown? How many of us see what happens to them and become too paralyzed to speak up or acknowledge anything—even to ourselves?
And even if we decide to speak up, to whom (and on what platforms), would/do we even make such appeals?
The Bad Things are not anomaly or abnormality. This is capital working towards its own ends. For all its talk about “thinking different” and manufacturing some sort of utopian future, the work we are doing , the people we work for, the VCs, and the banks funding them are doing what they have ALWAYS done. They remain in hot pursuit of ever more capital for capital’s sake, rolling over anyone or anything that gets in their way.
Furthermore, while neoliberal capitalism has evidenced great plasticity in terms of what it can tolerate on the surface while still keeping the gears in motion, any racism, sexism, classism, trans/homophobia etc. that we might encounter or suspect is endemic and essential.
Thus, in their never-ending pursuit of this manifest destiny, the people behind these cutting-edge platforms that many of us have so come to trust — the places where most of us upload our most private information and connect with our nearest and dearest — must deputize vigilantes to police the borders of their new frontiers. These vigilantes often go by the names of “online bullies” or “internet trolls”, but they are merely the low-paid mercenaries at the front, pushing forward the message and the mission of the monied and powerful.
This is not new. We can’t talk about the rise of new formations of internet-based hate groups without at the same time talking about the platforms where they gather and organize and the training grounds like unmoderated community forums, tech conferences that refuse to uphold Codes of Conduct, and HR departments that sweep accusations under the rug. Nearly every time one of those platforms and the execs who run them came to a crossroads where they could draw a line in the sand and create a policy with real teeth, they consciously chose not to.
So while the formidable work of groups like Project Include, Code 2040, Black Girls Code, and Girl Develop It is laudable, I don’t think that integration work alone will transform this industry. In fact, I’d argue that the people and organizations that fund these efforts do so precisely so that they can preemptively neutralize elements that have the potential to be truly disruptive and dangerous. With their money and seats on the board, they control the terms such that nothing ever really changes. The ship will still keep boldly going on the course that was charted long ago.
As Dr. Martin Luther King was quoted to have said shortly before he died, “I fear I have integrated my people into a burning house.”
My goal is not necessarily for anyone to flip a table and walk out. I can’t do that myself, and I know we all have rent to pay and mouths to feed. What I do ask is that you:
Embrace your discomfort. Bad Things are happening. Unfortunately, the Bad Things are the system functioning as intended. While certain people claim to be regretful that this happened and others are playing the blame game, this is mere a diversion while the elites quietly re-establish order. A few whistleblowers will become prominent, fall guys will fall, deck chairs will be shuffled on the Titanic and nothing will truly change.
Understand that technology/innovation is not the proprietary domain of the so-called Tech Industry. Much technology and innovation is publicly-funded and open source and accessible to all of us. Even when privately funded, innovation represents the fruits of our labor and we should be able to leverage it all.
Connect with likeminded folks for mutual support and to start actively thinking about alternatives. Let’s challenge ourselves to build and nurture new, independent projects and spaces to unleash our creativity (I am working on something like this, reach out if you are interested).
Be not dismayed! Working together, we have limitless power to harness and direct our passions, courage, and skills to reanimate, reinvigorate, and liberate.
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“For the master’s tools will never dismantle the master’s house. They may allow us temporarily to beat him at his own game, but they will never enable us to bring about genuine change.” – Audre Lorde
As a manager in the technology space, I have the great responsibility and privilege of hiring people into my company. As part of this work, I have to: help write job descriptions, spread the word, parse through resumes, meet referrals, conduct interviews, conduct/attend hiring meetings, write offer letters, write rejection letters, and onboard people.
While I’m done with “diversity in tech”, I do try to lift up people in my networks. Unfortunately, too often I am disappointed by people’s inability to conduct a successful job search. I am not even going to blame those people per se; it is ultimately one of the many ways our educational systems have failed us. That said, I am tired of seeing people (especially my people — black folks and other folks of color) make the same frustrating mistakes over and over.
So I’ve pulled together a quick list of some of these common missteps in the hope that you can avoid them.
1) Not connecting with a referrer or potential referrer before sending along your resume.
If I tell you about the job or tell our mutual friend about the job, reach out to me! I am happy to make connections if I have them. If I work at the place, it is worth your while to use me as your “in”.
So many times I’ve had friends say that they don’t want to have an “unfair advantage”. Fairness in hiring is not the responsibility of the applicant; it is the duty of the hiring organization. Your only job is to be honest and put your best foot forward; so if you have a leg up, use it.
Which brings me to my next point….
2) Not mentioning you were referred by someone who works there.
Related to the previous point. If you met me and I encouraged you to apply to my place of employment, you should mention that in your cover letter. Even if I dropped the link in a Slack or other community that we are mutually involved in, you can say “Per the job ad shared by Camille in the Smash The State Slack” or whatever in your cover letter.
Use your in!
Credit: WOCinTech
3) Not writing a good resume or sending an overly long resume.
Your resume needs to be brief and tell a coherent story. It is not your autobiography, and your work history is not your total worth. You have a lot to offer the world, but it doesn’t need to all be represented in your resume. My pal Andrew Spittle wrote good, short guidance on how to write a resume here.
4) Not highlighting how you meet the job requirements.
Make sure you read the full job description and tailor your resume to fit most (if not all) of what they are looking for. Add bullet points that explain the work you actually did and any notable accomplishments.
I would discourage you from highlighting the qualifications you are missing unless you want to explain how your other skills and talents make up for it. Job descriptions are never really an exact description of everything the job entails and the exact skills you need to accomplish it.
You can paint a fuller picture of yourself and your capabilities once you get in for that interview.
5) Not mentioning the company name and the reason you are interested in the company in your cover letter.
Look, I’ve been there, fam. I remember a period many years ago in which I must have applied to 70 -80 different positions. (Seriously, I had a huge spreadsheet to keep track of it all). But there is never any excuse to use the same generic cover letter over and over again.
I’ve seriously had people send cover letters with another hiring manager or company’s name there. Really, folks?
If you are genuinely interested in the job, it needs to show. Visit the companies’ websites, find out what they do, and then figure out why the company AND the position interest you.
We all need money, but (for some perverse reason) people at these hiring organizations want to feel wanted too.
Even if the place and the position seem dryer than a bone, there has to be something there that appeals to you. If there isn’t, you probably should not apply. If there is, make sure you mention it clearly (and briefly) in the cover letter.
6) Not asking a referrer to pass along your resume
If we meet and chat about the position, don’t hesitate to ask me if I can pass your resume along. The worst I — or any potential referrer — can say is no, and even then I think many of us will admire you for your tenacity!
7) Not actually being familiar with what the product or service is before you apply/interview.
You need to understand what the company does and how you will fit in. If it is software, sign up / download ( if you can) and try it out. If it is a shop, maybe go by and visit and see what they have to offer. Just do your best to understand the company, their offerings, and their possible challenges so you can come in and be the answer they are looking for.
8) Not taking an interest in the people/person interviewing you.
You’ve probably heard it said before, but job-hunting can be a lot like dating. Everyone shows up kinda awkward and nervous and unsure of what the outcome will be. While the interviewer will be asking the majority of the questions, you should come prepped with questions of your own about the company and the interviewer(s).
If possible, take the time ahead of the interview to learn a bit about who you will be talking to and what they do. How would your role and their role interact? I always like to end with the question, “So what brought you here and what keeps you here?“ Interviewers usually aren’t expecting it and often have to search for an answer. The answers are often pretty raw, honest, and telling of their feelings about the company.
Also, science has shown that people LOVE talking about themselves. So get them doing something they love and they just may associate that good feeling with you!
This is of course not an exhaustive list, beloveds. It’s just a few observations borne from my years of hiring and trying to get hired. For more tips, I highly recommend Catt Small’s fantastic post “Impress for success: Strategic ways to seem more hireable”.
Look, I know capitalism is a soul sucking system full of mind-numbing contradictions, and I strongly believe that we’d be better off without work as it is modernly construed. However, we are where we are at the moment, and in this time, I want to see my folks getting whatever paper and esteem we can amass while we work behind the scenes towards a better world.
