Camille E. Acey

Work

Current

Founder/Consultant
The Wind Down
Brooklyn, NY
January 2024 to present

The Wind Down is a space to explore, design, build, and share tools for more conscious and caring organization and project closures.

Advisor
TheLoops
September 2022 to present

Humble advisor for this game-changing product support analytics platform.

Mentor
First Round Fast Track
September 2021 to present

Mentor to the next generation of customer experience leaders!

Member
Praxis
Brooklyn, NY
August 2019 to present

A radical design collective focused on developing tools and practices to empower marginalized communities and expand the open knowledge commons. I am developing my conscious closure consultancy The Wind Down with Praxis.

Past

Board Chair
Whose Knowledge?
July 2021 to February 2024

WK? is a global feminist organization helping to elevate underrepresented voices and decolonize digital cultural spaces.

Vice President, Customer Success
Disco
September 2022 – September 2023

Helped direct-to-consumer brands grow their customer base and raise brand awareness.

Mentor to emerging CS leaders from the First Round portfolio and beyond.

Co-Foundrette
Collective for Liberation, Ecology, and Technology
Brooklyn, NY
January 2017 – April 2023

Woman-run tech collective supporting the adoption of free and open source tools for radical movement building.

Board Member
The Maintainers
March 2021 – January 2023

Founding board member for this global campaign to highlight and elevate the contributions of those who maintain physical and digital infrastructure.

Resident/Guildmate
Prime Produce Apprenticeship Coop
August – October 2022

3-month residency to develop conscious closure practice.

Global Head of Customer Experience
Humio, A Crowdstrike Company ( acquired by CrowdStrike in 2021)
Aarhus, Denmark
August 2020 – August 2022

Member of leadership, representing the customers as well as my teams. I grow and supervise  the support engineering, customer success, community, and documentation departments.

Vice President, Customer Success
Nylas
San Francisco, CA/New York, NY
March 2019 – July 2020

Member of leadership, representing the customers as well as my teams. I established and oversaw the support engineering, customer success, and implementation engineering departments.

Advisor
Whose Knowledge?
January 2017 – June 2021

On advisory board for this global campaign to elevate underrepresented voices and decolonize digital cultural spaces.

Vice President, Customer Experience
Shortcut (formerly known as Clubhouse)
New York, NY
August 2016 – September 2018

Customer Success Lead
Shortcut (formerly known as Clubhouse)
New York, NY
August 2015 – July 2016

Created and led customer experience (CX) division of company offering subscription-based SaaS project management platform for software development. Member of leadership team that launched product in 2016. Oversaw customer support, customer success, documentation, and marketing.

Manager, Customer Development and Partnerships
Boundless (acquired by Planet)
New York, NY
May 2014 – July 2015

Sales Operations Specialist
Boundless (acquired by Planet)
New York, NY
March 2013 – April 2014

Customer Operations and Marketing Associate
Boundless (acquired by Planet)
New York, NY
September 2011 – February 2013

I worked across teams to mature organizational operations and sales processes, support customer onboarding and adoption of the OpenGeo open source geospatial software stack, and rebuild the Boundless global partner program.

Operations and Marketing Consultant
camilleacey.com
New York, NY
January 2011 – August 2011

Clients included:
• Zemanta (acquired by Outbrain): Generated marketing content for native ad technology Demand-Side Platform (DSP).
• QuestionCopyright.Org: Organized operations for nonprofit promoting open source creative projects.
• FLOSS Manuals Foundation: Led global team that established FMF as maintainer of FLOSS Manuals platform.

Consumer Market Research Analyst
Euromonitor International
Ljubljana, Slovenia
June 2010 – April 2011

Produced reports about Slovenian consumer market for leading provider of strategic market research.

English Language Copywriter and Proofreader
Various Outlets
Ljubljana, Slovenia
September 2007 – April 2011

Clients included:

Founder/Booker/Manager
Remarkable Booking
Brooklyn, NY
January 2004 – August 2007

Managed and booked tours for numerous national and international musical acts including The Tiger Lillies , Tamar Kali,  The Golden Arm Trio, Alec K. Redfearn, The Tuna Helpers, Flaming Fire, and Barbez