Global Head of Customer Experience
Aarhus, Denmark
August 2020 – present

Vice President, Customer Success
San Francisco, CA/New York, NY
July 2019 – July 2020

Head of Customer Success
San Francisco,CA/New York, NY
March 2019 – June 2019

Member of leadership, managing the 7-person customer care team and coordinating across the enterprise to improve the product and elevate the brand.

Vice President, Customer Experience
New York, NY
August 2016 – September 2018

Customer Success Lead
New York, NY
August 2015 – July 2016

Created and led customer experience (CX) division of company offering subscription-based SaaS project management platform for software development. Oversaw team of 6. Member of leadership team that launched product in 2016.

Manager, Customer Development and Partnerships
Boundless (acquired by Planet)
New York, NY
September 2014 – July 2015

Sales Operations Specialist
Boundless (acquired by Planet)
New York, NY
March 2013 – April 2014

Customer Operations and Marketing Associate
Boundless (acquired by Planet)
New York, NY
September 2011 – February 2013

I worked across teams to mature organizational operations and sales processes, support customer onboarding and adoption of the OpenGeo open source geospatial software stack, and rebuild the Boundless global partner program.

Operations and Marketing Consultant
New York, NY
January 2011 – August 2011

Clients included:
• Zemanta (acquired by Outbrain): Generated marketing content for native ad technology Demand-Side Platform (DSP).
• QuestionCopyright.Org: Organized operations for nonprofit promoting open source creative projects.
• FLOSS Manuals Foundation: Led global team that established FMF as maintainer of FLOSS Manuals platform.

Consumer Market Research Analyst
Euromonitor International
Ljubljana, Slovenia
June 2010 – April 2011

Produced reports about Slovenian consumer market for leading provider of strategic market research.

English Language Copywriter and Proofreader
Various Outlets
Ljubljana, Slovenia
April 2007 – April 2011

Clients included:

  • MASKA Journal of Performing Arts
  • Slovenian Business Report
  • The Managers Association of Slovenia
  • In Your Pocket Travel Guide: Slovenia (founding editor)

Remarkable Booking
Brooklyn, NY
January 2004 – August 2007

Managed and booked tours for numerous national and international musical acts including The Tiger Lillies , Tamar KaliThe Golden Arm Trio, Alec K. Redfearn, The Tuna Helpers, Flaming Fire, and Barbez