Work

Head of Customer Success
Nylas
San Francisco, CA/New York, NY
March 2019 – noq

Member of executive team responsible for customer care team. Managing team of 7.

Vice President, Customer Experience
Clubhouse
New York, NY
August 2016 – September 2018

Customer Success Lead
Clubhouse
New York, NY
August 2015 – July 2016

Created and led customer experience (CX) division of company offering subscription-based SaaS project management platform for software development. Oversaw team of 6. Member of leadership team that launched product in 2016.

Manager, Customer Development and Partnerships
Boundless (formerly OpenGeo)
New York, NY
September 2014 – July 2015

Sales Operations Specialist
Boundless (formerly OpenGeo)
New York, NY
March 2013 – April 2014

Operations and Marketing Associate
Boundless (formerly OpenGeo)
New York, NY
September 2011 – February 2013

I worked across teams to mature organizational operations and sales processes, support customer onboarding and adoption of the OpenGeo open source geospatial software stack, and rebuild the Boundless global partner program.

CX and Marketing Consultant
camilleacey.com
New York, NY
January 2011 – August 2011

Clients included:
• Zemanta (acquired by Outbrain): Generated marketing content for native ad technology Demand-Side Platform (DSP).
• QuestionCopyright.Org: Organized operations for nonprofit promoting open source creative projects.
• FLOSS Manuals Foundation: Led global team that established FMF as maintainer of FLOSS Manuals platform.

Consumer Market Research Analyst
Euromonitor International
Ljubljana, Slovenia
June 2010 – April 2011

Produced reports about Slovenian consumer market for leading provider of strategic market research.

English Language Copywriter and Proofreader
Various Outlets
Ljubljana, Slovenia
April 2007 – April 2011

Clients included:

  • MASKA Journal of Performing Arts
  • Slovenian Business Report
  • The Managers Association of Slovenia
  • In Your Pocket Travel Guide: Slovenia (founding editor)

Founder/Booker/Manager
Remarkable Booking
Brooklyn, NY
January 2004 – August 2007

Managed and booked tours for numerous national and international musical acts including The Tiger Lillies , Tamar KaliThe Golden Arm Trio, Alec K. Redfearn, The Tuna Helpers, Flaming Fire, and Barbez