Some More Hands on Support

I am speaking about engineering – support collaboration this week at The Lead Developer conference. If the topic interests you and you wanna dig in further, here are a few handy links. US_Navy_030521-N-9109V-003_Sailors_and_embarked_Marines_flood_the_flight_deck_with_salt-water_solution,_scrub_brooms,_and_plenty_of_elbow_grease_in_a_mandatory_wash_down.jpg

(at Clubhouse) Eyes Wide Widened: My ‘Evolving View’ of Developers on Support

(at FullStory) How to avoid empathy fatigue on your support team

(at Big Cartel) Why All Hands Support Didn’t Work for Our Company

(at Statuspage.io) All-Hands Support: Why, No Exceptions, Everyone At Our Company Talks To Customers 

(at Wistia) All Hands Support

(at Automattic) 

 

 

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