Making Them Pay: Tales from the Immutable Stack

This is pretty much the entire text from the talk I delivered at Paymentsfn 2018 on May 24, 2018 in Durham, North Carolina. In his story The Mystery of Marie Rogêt, Edgar Allan Poe wrote “Experience has shown, and a true philosophy will always show, that a vast, perhaps the larger, portion of truth arisesContinue reading “Making Them Pay: Tales from the Immutable Stack”

My SupConf NYC Experience – Part II

You can read Part I of my SupConf NYC experience here …………. So after months of preparation and practice, SupConf arrived!  The day before the conference, we had a speakers and organizers dinner at the venue so we could familiarize ourselves with the space and also get to know each other. Aside from getting toContinue reading “My SupConf NYC Experience – Part II”

My SupConf Experience – Part I

I joined the Support Driven community last year after searching around for groups and newsletters catering to people working in tech support. In the time since I initially signed up, the amazing newsletter and Slack group have come to be an invaluable part of my life and professional development. When I am confused or needContinue reading “My SupConf Experience – Part I”