Category: leadership
-
The Many Moves of a Manager
Dear Reader, I certainly don’t need to tell you the myriad ways this pandemic has rocked the foundations of all the things. I don’t need to tell you how it has changed school and work and families. You’ve read all the articles about it. However, something I have not heard as much mention about over […]
-
The Speedy Scale-Up
Tips on how to scale up a small CX team quickly.
-
Old Customer Care Lady Sayings
As a leader in customer care, over the years I have developed a few sayings that I believe have held me in good stead. Camille’s Top Three Customer Care Sayings #1: No Special Snowflakes This means that –as much as possible — we want to avoid having to support custom features, special builds, weird bespoke […]
-
Reducing Information Asymmetry in Customer Care
As a customer care person, you are placed at an important vantage point between the company and the customer. You (should) have visibility into the product and people in your company beyond what your customers currently knows/can see. You are there to solve problems for the customer using both information that may already be publicly […]
-
Support Night School Podcast
I started a podcast about how to get into tech support with my amazing friends Nicole and Brianne. It’s short and informative and part of a limited series. Click the screenshot above to check it out!
-
May 2020 Lead Dev AMA
In case you missed it, here is everything I said in my Lead Dev AMA the other day I had a few questions that would be great to get your thoughts on. You mentioned that ‘Some hands support’ can work well at big and small organisations. Are there any specific use cases where you’ve seen […]
Camille E. Acey 