My occasional musings….
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Gratitude July 2023
Every once in a while, I like to come here and type up a few things that I enjoyed recently. Here are a few. Bloom I am a sucker for queer YA graphic novels and will pretty much read anyone I can get my hands on. Bloom is nothing mind-blowing; it is just a sweet… Read more
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Obligatory AI Opinion post
Someone on Mastodon posted that Shopify was downsizing their customer support team in favor of leveraging an AI tool instead and I spent several posts sharing my Expert Opinion on the matter and figured I ought to drop it here for posterity. I have been a customer support leader in the tech industry for almost… Read more
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Gratitude April 2023
Spring has sprung here in New York and despite a mild winter it’s still been a welcome change. Here are a few other things I’ve been grateful for as of late. Little Richard: I Am Everything I heard about this new doc the other day and then I was unexpectedly blessed with a free window… Read more
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Gratitude February 2023
South Africa Owing to my humble service on the Whose Knowledge? board, I was graciously invited by the team to join them on their annual retreat in KwaZuluNatal, South Africa. It was a beautiful 10 days and I certainly hope it will not be my last time in South Africa. I have so much more… Read more
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The Three Ds of Product Drops
Ask any CS leader or practitioner in software about releases and you will probably get an eye roll or a groan. The history of software development is littered with new feature and products that launched at random times without supporting teams being enabled…or even informed ! In order to drive more alignment with Product a… Read more
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Gratitude: Late Fall 2022
Cannupa Hanska Luger I don’t remember how I first came across Cannupa Hanska Luger and his thrilling art, but I am glad that I did. His work is energizing and thought provoking and deep and fun. The textile pieces bring to mind the ever-inspiring work of (my other fave!) Nick Cave. Bad Sex by Nona… Read more
Camille E. Acey 