My occasional musings….
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Gratitude December 2023
WOW, where did the year go? Let’s get into a final gratitude list round up before it’s gone. Sampha’s Latest Tiny Desk What would my gratitude list be without a Tiny Desk link? It is just consistently so damn good. Sampha’s new album, Lahai, is another triumph and I am glad it brought him back Read more
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From The Department of “Secure The Bag”
“When you say ‘CS’ that’s a naughty word. So I don’t believe in customer success. Because what does customer success do in most companies? They are basically either renewal people or they’re guiding the customer around to how to use the product. But if you ask the tough of customer success, can they sell the Read more
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Acquisition Transitions in Support – Part 3: The Tricky Stuff
This is part 3 of a 3-part series about the challenges support teams might face during an acquisition. You might want to go back and read Part 1: The Good Stuff and Part 2: The Bad Stuff first) It seems every week a new acquisition is announced here in the tech industry*. Last week, I Read more
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Acquisition Transitions in Support – Part 2: The Bad Stuff
This is part 2 of a 3-part series about the challenges support teams might face during an acquisition. You can read Part 1: The Good Stuff here) It seems every week another acquisition is announced here in the tech industry*. Last week, I gathered a group of customer support friends new and old on a Read more
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Acquisition Transitions in Support – Part 1: The Good Stuff
This is part 1 of a 3-part series about the challenges support teams might face during an acquisition. The link to Part 2: The Bad Stuff is at the bottom of this post. It seems every week another acquisition is announced here in the tech industry*. And while the initial reaction is all dollar signs Read more
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Managing Through The Fire
I recently had occasion to chat with a few different CS leaders whose teams had gone through fairly dramatic layoffs.* One of them asked me what they could do today to weather the storm and get the boot off their teams in the immediate term and here is a summary of what I said. Embrace Read more
Camille E. Acey 