gratitude
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How I Powered My Pivot
Almost 2 years ago I left tech and switched my focus to working with mission-driven organizations, communities, and practitioners to explore, design, and deliver better project and organization endings. My project is called The Wind Down and has evolved into a consultancy, a community of practice, and a newsletter. Along the way, I have to…
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Gratitude and Updates January 2025
Happy new year, happy good year, happy healthy year, happy fighting year, happy building year, happy winning year, to you all! It’s been a minute and WOW things are wild. Here are a few things I have been grateful for as of late: Me! On the Leaving Well podcast Last month, I was fortunate enough…
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Gratitude June 2024
A new season and lots to be grateful for. It was sorta hard to whittle down my list! Indigenous Genius: Cannupa Hanska Luger, Broken Boxes Podcast, and Mato Wayuhi A few years ago, a savvy little algorithm introduced me to the genre busting work of indigenous sculptor/media maker/artist Cannupa Hanska Luger (Mandan, Hidatsa, and Arikara)…
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Gratitude April 2024
It’s been a while, but the thanks and praise are ever on my heart. Here are a few things I have been grateful for as of late. The Career Pivot I recently made the thrilling decision to (finally!) step back from tech and pursue my interest in nonprofit organizational closure. With the support of friends…
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How To Manage A Customer Support Team (when you are an engineering leader and have never done anything like that before)
The other day I spoke to a young CTO, who recently had the post-sales organization (e.g. customer support/ technical account management) shifted to him. He was clearly out of his depth, and wasn’t quite sure what he was meant to be doing to make it a success. He reached out to me because he wanted…
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Me! On The Intercom Podcast
A few months ago, someone reached out to me inquiring if I would be open to being interviewed on the Intercom podcast. I remember looking at it and thinking, “Me? Intercom? Is this for real?” You see, Intercom is an industry-leading product in the customer experience space. You know that little chat window or balloon you…
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Gratitude December 2023
WOW, where did the year go? Let’s get into a final gratitude list round up before it’s gone. Sampha’s Latest Tiny Desk What would my gratitude list be without a Tiny Desk link? It is just consistently so damn good. Sampha’s new album, Lahai, is another triumph and I am glad it brought him back…
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From The Department of “Secure The Bag”
“When you say ‘CS’ that’s a naughty word. So I don’t believe in customer success. Because what does customer success do in most companies? They are basically either renewal people or they’re guiding the customer around to how to use the product. But if you ask the tough of customer success, can they sell the…
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Acquisition Transitions in Support – Part 3: The Tricky Stuff
This is part 3 of a 3-part series about the challenges support teams might face during an acquisition. You might want to go back and read Part 1: The Good Stuff and Part 2: The Bad Stuff first) It seems every week a new acquisition is announced here in the tech industry*. Last week, I…
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Acquisition Transitions in Support – Part 2: The Bad Stuff
This is part 2 of a 3-part series about the challenges support teams might face during an acquisition. You can read Part 1: The Good Stuff here) It seems every week another acquisition is announced here in the tech industry*. Last week, I gathered a group of customer support friends new and old on a…
Camille E. Acey 