My occasional musings….
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Some More Hands on Support
I am speaking about engineering – support collaboration this week at The Lead Developer conference. If the topic interests you and you wanna dig in further, here are a few handy links. (at Clubhouse) Eyes Wide Widened: My ‘Evolving View’ of Developers on Support (at FullStory) How to avoid empathy fatigue on your support team (at Read more
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My SupConf NYC Experience – Part II
You can read Part I of my SupConf NYC experience here …………. So after months of preparation and practice, SupConf arrived! The day before the conference, we had a speakers and organizers dinner at the venue so we could familiarize ourselves with the space and also get to know each other. Aside from getting to Read more
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How I Moved My Medium Over to WordPress.com
Richard Pryor in the brilliant film, Moving. I recently decided to part ways with Blogger and Medium. Blogger has been good to me for many years but it is clearly an un/under-maintained product that I would not be surprised to see shut down any day now. Similarly, while I like some of Medium’s tools, the closed Read more
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My SupConf Experience – Part I
I joined the Support Driven community last year after searching around for groups and newsletters catering to people working in tech support. In the time since I initially signed up, the amazing newsletter and Slack group have come to be an invaluable part of my life and professional development. When I am confused or need Read more
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Me speaking last week at SupConf NYC 2016
This is the excerpt for your very first post. Read more
Camille E. Acey 