Camille E. Acey

A few months ago, someone reached out to me inquiring if I would be open to being interviewed on the Intercom podcast. I remember looking at it and thinking, “Me? Intercom? Is this for real?” You see, Intercom is an industry-leading product in the customer experience space. You know that little chat window or balloon you see on the so many websites where you can just start typing and ask for help? Yup. that is oftentimes Intercom.

In addition to bringing game-changing customer care software to the world, Intercom has been a leader in creating great content for customer and product teams to keep leveling up in the space. I still have a yellowed image I cut out from the Intercom On Customer Engagement guide from 2015 hanging on the board above my desk. (Note: I still have the guide saved as a PDF too, holler at me if you want it. It is still a banger).

But despite my startstruck incredulousness, it turns out the email was real and the interview did happen and now it is out in the world. Click below to watch us go. In the conversation I talk about: my humble origins in CX, over/under-hiring in CX leadership, dealing with layoffs, nurturing junior talent, and of course AI!

It is (fairly) short and sweet and was an absolute honor!