Support Night School

Resources

Customer Care Experts to Check Out

• Aaron Thompson
• Dave Jackson
• Jeanne Bliss
• Lincoln Murphy
• Mo McKibbin

Customer Care Communities

• CX Accelerator
• Gain Grown Retain
• Support Driven
• We Support

Job Search Sites

• https://remotive.io/remote-jobs/customer-support
• https://weworkremotely.com/categories/remote-customer-support-jobs#job-listings
• https://peoplefirstjobs.com/jobs/customer-success-support
• https://angel.co/
• https://scouted.io/

Tools (see episode 3)

Customer Relationship Management Tools (CRMs )

• Hubspot
• Pipedrive
• Salesforce

Project Management Tools (mentioned in episode 3)

• Asana
• Clubhouse
• JIRA
• Monday.com
• Trello

Support Ticket Tools (mentioned in episode 3)

• Freshdesk
• Help Scout
• JIRA Service Desk
• Zendesk
• Desk.com

Other Tools to Know

• Calendly – tool for letting customers and partners schedule time on your calendar
• Document360
• Google Drive – Docs, Spreadsheet, Slides