The Many Moves of a Manager

19 November 202121 November 2021

The Speedy Scale-Up

24 September 202124 September 2021

Old Customer Care Lady Sayings

9 February 20219 February 2021

Reducing Information Asymmetry in Customer Care

8 January 20218 January 2021

My 3 Favorite Tools (Right Now) for Working With My Geographically-Distributed Team

17 September 202017 September 2020

Support Night School Podcast

16 July 2020

Making Them Pay: Tales from the Immutable Stack

24 May 20182 June 2018

“Making Developers on Support Work For Everyone” at The Lead Developer New York 2017

17 March 20174 July 2020

Eyes Wide Widened: My ‘Evolving View’ of Developers on Support

16 May 201622 December 2016

Some More Hands on Support

19 February 2017