The Three Ds of Product Drops

22 February 202322 February 2023

The Many Moves of a Manager

19 November 202121 November 2021

The Speedy Scale-Up

24 September 202124 September 2021

Old Customer Care Lady Sayings

9 February 20211 August 2022

Reducing Information Asymmetry in Customer Care

8 January 20218 January 2021

My 3 Favorite Tools (Right Now) for Working With My Geographically-Distributed Team

17 September 20201 August 2022

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