My occasional musings….
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How I Powered My Pivot
Almost 2 years ago I left tech and switched my focus to working with mission-driven organizations, communities, and practitioners to explore, design, and deliver better project and organization endings. My project is called The Wind Down and has evolved into a consultancy, a community of practice, and a newsletter. Along the way, I have to… Read more
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Gratitude and Updates January 2025
Happy new year, happy good year, happy healthy year, happy fighting year, happy building year, happy winning year, to you all! It’s been a minute and WOW things are wild. Here are a few things I have been grateful for as of late: Me! On the Leaving Well podcast Last month, I was fortunate enough… Read more
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Gratitude June 2024
A new season and lots to be grateful for. It was sorta hard to whittle down my list! Indigenous Genius: Cannupa Hanska Luger, Broken Boxes Podcast, and Mato Wayuhi A few years ago, a savvy little algorithm introduced me to the genre busting work of indigenous sculptor/media maker/artist Cannupa Hanska Luger (Mandan, Hidatsa, and Arikara)… Read more
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Gratitude April 2024
It’s been a while, but the thanks and praise are ever on my heart. Here are a few things I have been grateful for as of late. The Career Pivot I recently made the thrilling decision to (finally!) step back from tech and pursue my interest in nonprofit organizational closure. With the support of friends… Read more
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How To Manage A Customer Support Team (when you are an engineering leader and have never done anything like that before)
The other day I spoke to a young CTO, who recently had the post-sales organization (e.g. customer support/ technical account management) shifted to him. He was clearly out of his depth, and wasn’t quite sure what he was meant to be doing to make it a success. He reached out to me because he wanted… Read more
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Me! On The Intercom Podcast
A few months ago, someone reached out to me inquiring if I would be open to being interviewed on the Intercom podcast. I remember looking at it and thinking, “Me? Intercom? Is this for real?” You see, Intercom is an industry-leading product in the customer experience space. You know that little chat window or balloon you… Read more