Blog

My occasional musings….

  • How I Powered My Pivot

    How I Powered My Pivot

    Almost 2 years ago I left tech and switched my focus to working with mission-driven organizations, communities, and practitioners to explore, design, and deliver better project and organization endings. My project is called The Wind Down and has evolved into a consultancy, a community of practice, and a newsletter. Along the way, I have to… Read more

  • Gratitude and Updates January 2025

    Gratitude and Updates January 2025

    Happy new year, happy good year, happy healthy year, happy fighting year, happy building year, happy winning year, to you all! It’s been a minute and WOW things are wild. Here are a few things I have been grateful for as of late: Me! On the Leaving Well podcast Last month, I was fortunate enough… Read more

  • Gratitude June 2024

    Gratitude June 2024

    A new season and lots to be grateful for. It was sorta hard to whittle down my list! Indigenous Genius: Cannupa Hanska Luger, Broken Boxes Podcast, and Mato Wayuhi A few years ago, a savvy little algorithm introduced me to the genre busting work of indigenous sculptor/media maker/artist Cannupa Hanska Luger (Mandan, Hidatsa, and Arikara)… Read more

  • Gratitude April 2024

    Gratitude April 2024

    It’s been a while, but the thanks and praise are ever on my heart. Here are a few things I have been grateful for as of late. The Career Pivot I recently made the thrilling decision to (finally!) step back from tech and pursue my interest in nonprofit organizational closure. With the support of friends… Read more

  • How To Manage A Customer Support Team (when you are an engineering leader and have never done anything like that before)

    How To Manage A Customer Support Team (when you are an engineering leader and have never done anything like that before)

    The other day I spoke to a young CTO, who recently had the post-sales organization (e.g. customer support/ technical account management) shifted to him. He was clearly out of his depth, and wasn’t quite sure what he was meant to be doing to make it a success. He reached out to me because he wanted… Read more

  • Me! On The Intercom Podcast

    Me! On The Intercom Podcast

    A few months ago, someone reached out to me inquiring if I would be open to being interviewed on the Intercom podcast. I remember looking at it and thinking, “Me? Intercom? Is this for real?” You see, Intercom is an industry-leading product in the customer experience space. You know that little chat window or balloon you… Read more