Podcasts

Inside Intercom Podcast – January 2024

Talking about the evolving dynamics and trends in customer service, including AI, layoffs. and surviving a tough market.

NiceReply Podcast – December 2021

Craig and I talked about CX metrics and nuances within the support practice.

The Support Night School Podcast – August to December 2020

This is a 6-episode podcast series I created with my amazing friends Nicole Jackson and Brianne Villano. It was supposed to be a one-stop shop for anyone who wanted to make a career shift into tech support. Every episode is pretty short and informative!

no manifestos podcast – August 2019

I talked about my career in the tech industry specializing in support and documentation, and also her work supporting non-profit and activist organizations