Camille E. Acey

My occasional musings….

  • The Speedy Scale-Up

    The Speedy Scale-Up

    Tips on how to scale up a small CX team quickly. Read more

  • In Plain Sight

    In Plain Sight

    I’ve been really into James Scott (see: Seeing Like A State and Two Cheers For Anarchism) and Anna Tsing (see: The Mushroom At The End of The World and On NonScalability) for some time, and I recently got hip to this amazing artist Kenya Robinson (https://www.teamhuman.fm/episodes/kenya-robinson). The thing she said on that podcast was so… Read more

  • 

    

    Dolemite Is My Name I used to watch Dolemite movies in college as a late night goof with friends. I never knew much about the backstory of the star Rudy Ray Moore and I figured there wasn’t much to what he’d pulled together. So when Eddie Murphy came out with Dolemite Is Ny Name on… Read more

  • Old Customer Care Lady Sayings

    Old Customer Care Lady Sayings

    As a leader in customer care, over the years I have developed a few sayings that I believe have held me in good stead. Camille’s Top Three Customer Care Sayings #1: No Special Snowflakes This means that –as much as possible — we want to avoid having to support custom features, special builds, weird bespoke… Read more

  • Everything Is About Time

    Everything Is About Time

    I feel like everywhere I turn people are talking about time. Here are a few recent references AmarElo This documentary was so gorgeous. It opened with the saying, “Eshu threw a stone today that hit a bird yesterday.” Emma Dabiri – Don’t Touch My Hair The weaving that occurs in the braided hairstyles, the aspects… Read more

  • Reducing Information Asymmetry in Customer Care

    Reducing Information Asymmetry in Customer Care

    As a customer care person, you are placed at an important vantage point between the company and the customer. You (should) have visibility into the product and people in your company beyond what your customers currently knows/can see. You are there to solve problems for the customer using both information that may already be publicly… Read more