leadership – Page 2 – Camille E. Acey

Disagree and Commit

From Jeff Bezos’s 2016 Letter to Amazon Shareholders “Third, use the phrase ‘disagree and commit.’ This phrase will save a lot of time. If you have conviction on a particular direction even though there’s no consensus, it’s helpful to say, ‘Look, I know we disagree on this but will you gamble with me on it?Continue reading “Disagree and Commit”

Some More Hands on Support

I am speaking about engineering – support collaboration this week at The Lead Developer conference. If the topic interests you and you wanna dig in further, here are a few handy links. (at Clubhouse) Eyes Wide Widened: My ‘Evolving View’ of Developers on Support (at FullStory) How to avoid empathy fatigue on your support team (atContinue reading “Some More Hands on Support”