Some More Hands on Support

I am speaking about engineering – support collaboration this week at The Lead Developer conference. If the topic interests you and you wanna dig in further, here are a few handy links.  (at Clubhouse) Eyes Wide Widened: My ‘Evolving View’ of Developers on Support (at FullStory) How to avoid empathy fatigue on your support team (atContinue reading “Some More Hands on Support”