Category: leadership

• 13 April 2017

  Disagree and Commit

  From Jeff Bezos’s 2016 Letter to Amazon Shareholders “Third, use the phrase ‘disagree and commit.’ This phrase will save a lot of time. If you have conviction on a particular direction even though there’s no consensus, it’s helpful to say, ‘Look, I know we disagree on this but will you gamble with me on it? […]
• 19 February 2017

  Some More Hands on Support

  I am speaking about engineering – support collaboration this week at The Lead Developer conference. If the topic interests you and you wanna dig in further, here are a few handy links.  (at Clubhouse) Eyes Wide Widened: My ‘Evolving View’ of Developers on Support (at FullStory) How to avoid empathy fatigue on your support team (at […]