Author: camilleacey
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Reducing Information Asymmetry in Customer Care
As a customer care person, you are placed at an important vantage point between the company and the customer. You (should) have visibility into the product and people in your company beyond what your customers currently knows/can see. You are there to solve problems for the customer using both information that may already be publicly […]
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2021 Brain Picking Bank
Well, I have reached the point in my career where people reach out to me rather frequently to “pick my brain” about various things, particularly business or product ideas. After griping about this a bit on LinkedIn, I got brilliant pieces of wisdom from two brilliant people in particular (Liz Fong-Jones and Nikki Yeager): Liz […]
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Gratitude – October 2020
Wow, have I really not done a gratitude post in almost a year? Shame on me. My mother was right all along! I am ungrateful. Just kidding! Despite All Of This, I’ve had plenty things to be grateful for. Here are a few of the latest: Brittany Howard Brittany Howard of The Alabama Shakes is […]
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My 3 Favorite Tools (Right Now) for Working With My Geographically-Distributed Team
I recently started a new job where I am working from home with a team spread across Europe and the US. Some of the team is working from home because they always do, others are working from home due to the pandemic, but yet others are actually working as per normal from our company’s headquarters. […]
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Support Night School Podcast
I started a podcast about how to get into tech support with my amazing friends Nicole and Brianne. It’s short and informative and part of a limited series. Click the screenshot above to check it out!
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May 2020 Lead Dev AMA
In case you missed it, here is everything I said in my Lead Dev AMA the other day I had a few questions that would be great to get your thoughts on. You mentioned that ‘Some hands support’ can work well at big and small organisations. Are there any specific use cases where you’ve seen […]