Author: camilleacey

8 January 2021

Reducing Information Asymmetry in Customer Care

As a customer care person, you are placed at an important vantage point between the company and the customer. You (should) have visibility into the product and people in your company beyond what your customers currently knows/can see. You are there to solve problems for the customer using both information that may already be publicly […]
16 December 2020

2021 Brain Picking Bank

Well, I have reached the point in my career where people reach out to me rather frequently to “pick my brain” about various things, particularly business or product ideas. After griping about this a bit on LinkedIn, I got brilliant pieces of wisdom from two brilliant people in particular (Liz Fong-Jones and Nikki Yeager): Liz […]
29 October 2020

Gratitude – October 2020

Wow, have I really not done a gratitude post in almost a year? Shame on me. My mother was right all along! I am ungrateful. Just kidding! Despite All Of This, I’ve had plenty things to be grateful for. Here are a few of the latest: Brittany Howard Brittany Howard of The Alabama Shakes is […]
17 September 2020

My 3 Favorite Tools (Right Now) for Working With My Geographically-Distributed Team

I recently started a new job where I am working from home with a team spread across Europe and the US. Some of the team is working from home because they always do, others are working from home due to the pandemic, but yet others are actually working as per normal from our company’s headquarters. […]
16 July 2020

Support Night School Podcast

I started a podcast about how to get into tech support with my amazing friends Nicole and Brianne. It’s short and informative and part of a limited series. Click the screenshot above to check it out!
27 June 2020

Yes, We Mean Literally Abolish the Police

Yes, We Mean Literally Abolish the Police Because reform won’t happen. By Mariame Kaba (reprinted without permission from the NYT) Ms. Kaba is an organizer against criminalization.June 12, 2020 Congressional Democrats want to make it easier to identify and prosecute police misconduct; Joe Biden wants to give police departments $300 million. But efforts to solve police violence through liberal […]
24 May 2020

May 2020 Lead Dev AMA

In case you missed it, here is everything I said in my Lead Dev AMA the other day I had a few questions that would be great to get your thoughts on. You mentioned that ‘Some hands support’ can work well at big and small organisations. Are there any specific use cases where you’ve seen […]
25 April 2020

Kollaps und Mutualism

Since the lockdown/”PAUSE” order was issued here in so-called New York nearly a month ago, a group of friends and I have come together to discuss the current collapse/failure of the state and what we radicals might make in and of it. For our first session, we discussed technologist Vinay Gupta‘s concept of resilience maps […]
12 January 2020

Uses of the Erotic: The Erotic As Power

“The erotic is the nurturer or nursemaid of our deepest knowledge.” – Audre Lorde
1 December 2019

Gratitude – December 2019

I can’t believe the year is almost over. What a whirlwind it has been! Before it come to a close, here is some stuff that has given me life in the last month or so…. Interview on Pleasure Activism with adrienne maree and autumn brown I don’t even know where to start. adrienne maree brown […]