Now that the world is a bit more open, I am getting my wings back and trying to figure out how to pack to go places again. I’ve taken a few trips over the last few months and realized I have a few things I always have to take to make myself comfortable in aContinue reading “Weird Travel Essentials”
Author Archives: camilleacey
Building Laterally: Visions of Mutual Power
On 19 January 2022, I joined Njera Keith of 400 + 1 and Liz Barry of Public Lab in conversation with Rayya El Zein of the Digital Infrastructure Incubator of Code for Science & Society in “Visions of Mutual Power”, a wide-ranging and illuminating conversation about radical visions for building and holding power.
Gratitude – November 2021
A great many lovely things happened in my birthday month. Here are some of the best. Love Life Season 2 I totally enjoyed season 1 of Love Life on HBO, so I was really happy when I saw that it returned this year with William Jackson Harper (of The Good Place!) as its star. ItContinue reading “Gratitude – November 2021”
The Many Moves of a Manager
Dear Reader, I certainly don’t need to tell you the myriad ways this pandemic has rocked the foundations of all the things. I don’t need to tell you how it has changed school and work and families. You’ve read all the articles about it. However, something I have not heard as much mention about overContinue reading “The Many Moves of a Manager”
The Speedy Scale-Up
Tips on how to scale up a small CX team quickly.
In Plain Sight
I’ve been really into James Scott (see: Seeing Like A State and Three Cheers For Anarchism) and Anna Tsing (see: The Mushroom At The End of The World and On NonScalability) for some time, and I recently got hip to this amazing artist Kenya Robinson (https://www.teamhuman.fm/episodes/kenya-robinson). The thing she said on that podcast was soContinue reading “In Plain Sight”
Gratitude: April 2021
Dolemite Is My Name I used to watch Dolemite movies in college as a late night goof with friends. I never knew much about the backstory of the star Rudy Ray Moore and I figured there wasn’t much to what he’d pulled together. So when Eddie Murphy came out with Dolemite Is Ny Name onContinue reading “Gratitude: April 2021”
Old Customer Care Lady Sayings
As a leader in customer care, over the years I have developed a few sayings that I believe have held me in good stead. Camille’s Top Three Customer Care Sayings #1: No Special Snowflakes This means that –as much as possible — we want to avoid having to support custom features, special builds, weird bespokeContinue reading “Old Customer Care Lady Sayings”
Everything Is About Time
I feel like everywhere I turn people are talking about time. Here are a few recent references AmarElo This documentary was so gorgeous. It opened with the saying, “Eshu threw a stone today that hit a bird yesterday.” Emma Dabiri – Don’t Touch My Hair The weaving that occurs in the braided hairstyles, the aspectsContinue reading “Everything Is About Time”
Reducing Information Asymmetry in Customer Care
As a customer care person, you are placed at an important vantage point between the company and the customer. You (should) have visibility into the product and people in your company beyond what your customers currently knows/can see. You are there to solve problems for the customer using both information that may already be publiclyContinue reading “Reducing Information Asymmetry in Customer Care”
Camille E. Acey 